Frequently Asked Questions

You can calculate your daily score every morning from 05:00am until 12:00pm.

Your total score is calculated based on the scores you fill in for the nourishments, physical activity, mental rest and sleep. Envol's unique algorithm will also take your team and how you feel into account.

Other lifestyle apps usually consider that you are already healthy and push you to perform better based on common standards. At Envol, we take into account people who are recovering from chronic illnesses or physical injuries as well as healthy and active people. Since the score calculation is based on each individual’s perceived scores, you will receive personalized data that fits your unique needs and goals.

The answers you filled in at the welcome questionnaire will determine your current profile, which enables us to offer you personalized content based on your unique needs.

You can change your team and/or health goals by going to the 'more' section in the top right corner on the Envol app. Then go to 'My Profile' and click on 'Change team and/or 'Change goals'.

The offline mode will be available in a future update.

Yes, we are currently working on personalizing the content we offer you on the toolbox so that it matches your needs and your goals more closely.

You can upgrade your subscription by going to the 'More' section in the top right corner of the screen on the Envol app and then go to the 'Subscription' tab and click on 'Upgrade'.

If you wish to cancel your subscription, you can do so by following the following steps:

  • Open the Google Play Store
  • Click on the Menu (3 small lines) button and then go to 'Subscriptions'
  • Click on the subscription you wish to cancel
  • Click Cancel subscription
  • Follow the instructions on the screen

You can contact us by sending an email to support@envol.app.

You can reset your password by going to the 'More' section of the Envol app and then go to 'My profile' and click on 'Change Password'. If you wish to change your password on the sign in screen, you can click on existing user and then 'Forgot password'. We will then send you a link to reset your password.

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